FAQ

Check-in

Once the reservation is confirmed, your travel documents will be sent to you. Please present the voucher to the reception staff upon check-in on the day of your arrival. If you’re booking last minute, you can check in using the reservation confirmation you received. 

Due to the limited number of chalets, our reception has limited hours of operation. Current hours are posted at the reception desk.

Check-in is available between 2:00 p.m. and 7:00 p.m. On changeover days, the front desk is staffed from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 7:00 p.m. During school breaks, you can pick up your key starting at 4:00 p.m. outside of school break at 3:00pm, as we want to thoroughly clean each vacation home.

Check-out

Check-out is from 9:00 a.m. to 10:00 a.m. If you are leaving outside of reception hours, please place the check-in form with the meter readings, along with the keys, in the mailbox at the park entrance. Of course, we will need your bank information (bank name, account number, BIC, and IBAN) to refund the remaining portion of your security deposit.

Due to the limited number of chalets, our reception desk has limited hours of operation. Current hours are posted at the reception desk.

Security Deposit

Upon check-in, a security deposit of €125.00 is required for a weekend or a midweek stay, and €200.00 for a week.

Debit Card and/or Credit Card

You can pay electronically at the reception.

Electricity and Water Usage

The free electricity allowance (per night) depends on the type of chalet (ranging from 10 kWh to 20 kWh) and is more than sufficient for normal electricity use. If excessive consumption is detected, the cost of the consumption (€0.40/kWh) will be deducted from the security deposit at checkout. However, this applies only if excessive consumption is detected.

The free water allowance (per night) also depends on the type of chalet. If excessive water usage is detected, the cost of the usage (€6/m³) will be deducted from the security deposit at checkout. However, this applies only if excessive water usage is detected.

Reservation preference

If you would like to reserve a specific chalet, please indicate this when making your reservation. A €49.00 preference fee applies.

Cancellation Insurance

Even if your departure date is set (well) in advance, unexpected events can still occur that might ruin your vacation. To protect you financially against such situations, we have developed a customized cancellation insurance policy in collaboration with Funtours to safeguard you against potential travel risks. This insurance covers the insured person’s cancellation costs (subject to the terms and conditions) in the event of cancellation due to, for example, illness, accident, or death; revocation of leave by the employer, etc.

Accommodation Costs

Accommodation expenses are costs incurred as a result of engaging in tourist activities.

At Moulins des Ardenne, these costs are deducted from the security deposit only at the end of your stay, so that you are always charged the correct amount.

Payment Options

The deposit must be paid within 8 days of receiving the booking confirmation/invoice. The balance of the rental amount must be paid, without prior notice, 6 weeks before the rental start date; otherwise, the booking will be canceled. 

For bookings made within 6 weeks of the rental start date, the full amount must be paid in a single payment within 8 days. 

Once the full rental price has been received, the reservation is final, and the travel documents—including the voucher—will be sent by email. You must present these documents to the receptionist upon check-in on the day of arrival. (If you do not have an email address, these documents will be sent by mail.)

Gift Cards and Gift Certificates

To do this, please call us at (011) 60.37.52 and mention that you have a gift certificate or gift voucher. Be sure to have the certificate or voucher at your side.

Change a Reservation

For this, it is best to contact Moulins des Ardenne by phone (+32 (0) 11 60 37 52). A change fee of €32 will be charged for each change.

Cancel a reservation

All cancellations must be made in writing. 

Cancellation Policy: 

Up to 8 weeks before the rental start date: 25% of the rental price, with a minimum of €100.00.

Between 8 and 4 weeks before the rental start date: 50% of the rental price, with a minimum of €100.00.

Between 4 weeks and the start date of the rental period: 100% of the rental price.

If you need to interrupt your stay, the full rental price remains due. If the booking confirmation/invoice is not paid, the booking will be automatically canceled, and an administrative fee of €50.00 per file/booking request will be charged. If cancellations occur due to a forgotten payment and you still wish to come, you must first contact the organization to confirm your reservation. A new booking will be made. The stated administrative fee of €50 will apply in all cases.

Parking

Guests staying at the park receive a gate pass and have access to the park’s parking lots. The chalets have their own private parking spaces.
If you’re staying in a Forel, Hinde, Zalm, Ree, Damhert, Otter, or Bever chalet, you’ll have one parking space next to your chalet. If you’re staying in a Karper or Edelhert chalet, you’ll have two parking spaces right next to your chalet.

Pets

A number of chalets are available specifically for guests with pets. You may bring a maximum of one pet (dog, cat, etc.), but you must notify us in advance when making your reservation. Pets that are frightening or cause a disturbance are not permitted.